They were ready for me when I arrived and had the car ready. Easy to deal with. Very pleased with the experience.

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The best place to bring your KIA. Doesn't matter if there's a place closer to you, go to this place for everything you need on your Kia car.

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Fantastic customer service Zoro was great. The finance process was seamless. Great overall process. This was my second purchase. And I was just as pleased as my first time

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Very professional and friendly Checked in with me at all times Thank you for the help

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Great experience. The staff was friendly, professional, and took the time to answer all my questions. I would definitely recommend to others.

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Zorro was totally AWESOME! 💙. He was kind and patient and put absolutely no pressure on me!

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Exceptional I was very pleased with my experience with Lou Sahb courteous and knowledgeable Thanks

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Everyone I have interacted with is very friendly and always helpful. When in waiting area I have never overheard a complaint.

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The process was very smooth and efficient. It was one of the easiest carbuying processes that I've experienced. I would definitely recommend this dealership to others.

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Even though I don't remember his name currently, it's the same man I've dealt with multiple times so I like the. consistency. But everybody I deal with and I usually deal with two or three people there they are always nice and efficient I always have a good experience there

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I worked with Matt Williams and he was absolutely fantastic. I cannot say enough good things about Matt. He was extremely helpful and knowledgeable about the situation and he communicated with me throughout the entire time I had my car evaluated and fixed by Lou Sobh Kia. I have not had this good of an experience anywhere else including other dealerships that I have been to. I would give Matt 20 stars in a 1-10 scale. He is very much deserving of it. I'll be coming back to Lou Sobh Kia to work with him again in the future because ... Read More

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DealerRater - Jun 23, 2026

I worked with Matt Williams and he was absolutely fantastic. I cannot say enough good things about Matt. He was extremely helpful and knowledgeable about the situation and he communicated with me throughout the entire time I had my car evaluated and fixed by Lou Sobh Kia. I have not had this good of an experience anywhere else including other dealerships that I have been to. I would give Matt 20 stars in a 1-10 scale. He is very much deserving of it. I'll be coming back to Lou Sobh Kia to work with him again in the future because of this experience. I am highly satisfied.

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He knows who I am. He's very friendly and helpful. It's always a great service experience.

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Always friendly and fills service order quickly...invite us to lounge. Fast check out when service is complete. We travel to Lou Sobh when we need service.

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At every moment they kept me informed of how my vehicle was going, and Matt was very cordial and professional

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Most of the paperwork was taken care of via email beforehand, so the pickup process was smooth and hassle free. I came in, signed the papers, and drove away. It was a hot day, but everyone was friendly and worked hard.

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Amber was great. Really enjoyed working with her. FYI, Lou Sobh didn’t provide the complementary car wash, but still left a sticker in my car saying this car was cleaned courtesy of Lou Sobh, not sure what that was about. 3rd time that’s happened, just FYI your guys aren’t cleaning the cars

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Service Manager, Matt Williams was very welcoming. Guest lounge was very comfortable. Service was completed in a reasonable amount of time.

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Always professional, efficient and reliable. Staff is courteous and accommodating. Have good lattes and popcorn.

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Fast, high quality, and friendly It's a comfortable experience. The dealership is nice and the staff is attentive

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Service check-in was fast and efficient. Safety recall performed in less than one hour and vehicle was given a complimentary car wash when service was completed. Dealership has a comfortable seating area for customers who are waiting for service to be completed. Overall a great service experience.

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Would give it a 5 but had to ask at checkout for any coupons. Service writer did take off $10. Get home and following day I get a coupon in the mail that will be expired by the time I need to change the oil. Could be more customer friendly for sure.

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My salesman and finance manager were great, five stars My only complaint: After leaving the dealership, I drove on the highway with our used 2022 Honda Pilot and it shakes when braking. The dealership note said it had the rotors done. I will be fixing them myself as I am a former break mechanic with Bridgestone. The note indicated new ones or cut to flat. They were either not changed with new ones or improperly cut on a brake lathe. Very shaky braking at speed. Had to drive faster than the test drive route to notice. I recommend making sure rotors ... Read More

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DealerRater - Jun 19, 2026

My salesman and finance manager were great, five stars My only complaint: After leaving the dealership, I drove on the highway with our used 2022 Honda Pilot and it shakes when braking. The dealership note said it had the rotors done. I will be fixing them myself as I am a former break mechanic with Bridgestone. The note indicated new ones or cut to flat. They were either not changed with new ones or improperly cut on a brake lathe. Very shaky braking at speed. Had to drive faster than the test drive route to notice. I recommend making sure rotors are actually being changed and properly training the shop team on using the brake lathe.

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Efficient but could offer coupons versus wait to be asked by the customer Be more customer focused. Prices have gone up for routine maintenance. How about a senior discount!

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The experience was great with no pressure just help. Everyone was friendly and knowledgeable which was refreshing.

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Staff was, courteous, respectful, and accommodating. It was an all-around positive experience. J.D. was knowledgeable and efficient.

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They have always been very accommodating and professional. The wait time was minimal for Service and i was kept informed during my wait.

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Prompt, efficient work done with professionalism. They helped with insurance and made us feel valued as customers.

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Excellent communication - transparent and concise Friendly staff who understood my purpose and worked alongside me to execute a deal

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Great service! Had an emergency flat two traffic lights away and they got me in quickly. Fixed my flat and got me back on the road within an hour even without an appointment!

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Amber was very helpful from the moment I called her to the moment I arrived. Needed a last minute service before I had to make a trip and she handled it with ease and professionalism.

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Have been a legacy customer since 2016. No pressure tactics. Very helpful throughout the process.

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Great experience at Lou Sobh Kia with Jeff Clark! Would definitely recommend this place and Jeff!

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Always kind and helpful. Was able to squeeze me in at the last minute. So pleased!

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I always have a great experience at Lou Sobh Kia in Cummings,GA. The staff is courteous and treat each customer like their only customer.

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Prompt, exceptional service is always the standard. I also love getting my car back clean.

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My electric seat was having issues and they resolved the issue I was satisfied with my results

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Really happy with the work, nice job. Efficient and easy, will go back next time

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Overall very good. Zorro was knowledgeable, professional, and made the entire car-buying process smooth and stress-free. Highly recommend!

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Very satisfied with the purchase of KIA EV9. Had a great experience with the sales team. Thanks

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Did the work in a timely manner and explained all work completed. Very nice and respectful

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Great customer service and everything was done in a reasonable time They also ran my car in the car wash afterwards which was a nice touch

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I'm pleased with the dealership and have no problems with them I never have to wait to long for service

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Easy to talk to Need a little more knowledge on the vehicles that are being sold

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Very professional, courteous and kept me updated on my service I would highly recommend the service team to others

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Great experience, excellent service Service was great and fast, i did not have an appointment , my car was fixed very fast

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My car was taken back early and finished quickly. I was kept apprised of the service.

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Fast and friendly service. Fast and friendly service, I will be looking to use this dealership for future services on my vehicle.

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Neeed new part that was covered under my warranty. Very positive experience. Excellent service, nice people, clean dealership

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Friendly staff, helpful, courteous, understanding of your issues and solving the problems, clean waiting area

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Amber was very helpful and informative. She also has a great personality, and kept me updated during my time at the dealership.

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Very communicative and friendly Kept me up to date on the diagnosis of my car

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Always very helpful and friendly staff. Quick service - clean accommodations. Very knowledgeable staff with the right answers.

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Amanda did a great job of communicating and getting my car in and out quickly

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Never met Matt, Chris Crosby was excellent And Carl in Finance And Joel who I first spoke to

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Courtesy, professional and a quick turnaround I was met by a friendly face. He responded to my questions in a positive and polite manner.

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Jason gave good advice in vehicle selection. We came in to drive a plug in hybrid but he convinced us that the regular hybrid would fit our needs better.

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Confident, reliable communicative services. They always give me an opportunity to see what needs to be done and helps me decide what course of action to take.

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My contact had complete knowledge of what was to take place and kept me updated during the entire process. She was very pleasant to work with.

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I really enjoy working with the dealership, and I’d especially like to thank Service Manager Kevin and Service Advisor Justin—they’ve been a huge help. Whenever you have an issue, they really get it resolved. Thanks again.

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They heard my problem and solve it with no hassle and respected my time. Thank you.

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Customer service is friendly knowledgeable and understanding. We will keep coming back for service and to purchase.

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Ken was pleasant & fast & efficient. I'm a happy customer Give Ken a Raise.

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Great Customer Service given from the moment I drove up. Wait time was reasonable for my appointment.

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Another good experience with Chase at Lou Sobh Kia. Easy going and knowledgeable. Finance doesn’t take forever.

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Matt informed me up front that the oil change may take longer than an hour. He left someone to be responsible for my service while he was at lunch, which was good. Even with having to get an alignment, the service was pretty quick. Thanks Matt.

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Everyone at the dealership was friendly and my sales person made sure I left satisfied.

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Great experience. Very attentive sales and finance. No No No No no no no no

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Efficient and polite Justin was friendly upon arrival and got my car put quickly Well done

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Very very good Timely pleasant knowledgeable Price concessions Great people Will always take out vehicles to this service department

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Very very good Timely pleasant knowledgeable Price concessions Great people Will always take out vehicles to this service department

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Very very good Timely pleasant knowledgeable Price concessions Great people Will always take out vehicles to this service department

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Service experience was great. Amber took care all the service needs of my car. Kept me informed throughout the service while I waited

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Service experience was great. Amber took care all the service needs of my car. Kept me informed throughout the service while I waited

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Matt, Jeff, and the entire Kia team took such great care of us. This is our fourth car to purchase from them!

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Clean, friendly, professional They explained the situation and what was happening well Comfortable and felt at home

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My car lost power twice over the last few weeks. I brought in the car for investigation and remediation. Derek listened to my detail of issues and took my car in with no appointment. In the end the issue was due to work done at this dealership during my last service. They acknowledged the issue originated under their care and fixed it. I appreciate the professional response.

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Came in with engine light on and needing an oil change. Everything was taken care of

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Linda She was excellent as a service advisor: very friendly yet professional, great communication, very kind and helpful.

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Service advisor was great and service was very fast The experience was great And I can't thank you enough

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Comfortable and they cared about my and my cars wellbeing Look forward to dropping by.

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Delivery checklist quality need to improve. After delievry, within 2 days due to mechanical problem car was in service station for 2 days. Following week, tire got burst.

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Well oiled machine. Amber was a true professional. The dealership is very convenient to Dunkin’ Donuts.

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Great service department. I like the fact that now I can see an appointment for an oil change to ensure I can get it done quickly. Nice waiting area.

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Customer service is excellent Jason was very helpful. This was second time he helped us buying the car

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Very attentive. The faculty is super nice and clean. Everyone was super professional. Top notch

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Great, honest, and easy. Best car buying experience I have had in my life. Great

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Great and stress free experience! Matt and Zach were awesome. I hate buying cars but this process was stress free and easy!

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He listened to all our questions and patiently walk us through negotiations Great excellent service

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My experience with the dealership was excellent. The salesman, Chase, was amazing. Very personal and relatable, and we connected over having young kids. He listened carefully to my needs and never tried to push anything I wasn’t comfortable with. The finance manager, Craig, also worked hard to get me to a payment I could afford while still helping me include a warranty within my budget.

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It was a pleasure dealing with Chase . He made the lease buyout of my vehicle very easy.

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