Customer Testimonials
They were ready for me when I arrived and had the car ready. Easy to deal with. Very pleased with the experience.
The best place to bring your KIA. Doesn't matter if there's a place closer to you, go to this place for everything you need on your Kia car.
Fantastic customer service Zoro was great. The finance process was seamless. Great overall process. This was my second purchase. And I was just as pleased as my first time
Very professional and friendly Checked in with me at all times Thank you for the help
(Translated by Google) They treat you very well (Original) Te atienden muy bien
Great experience. The staff was friendly, professional, and took the time to answer all my questions. I would definitely recommend to others.
Zorro was totally AWESOME! 💙. He was kind and patient and put absolutely no pressure on me!
Matt was thorough as always!
Linda was amazing getting me in before close and Kevin’s team did a fantastic job getting me in and out! Highly recommend!
Exceptional I was very pleased with my experience with Lou Sahb courteous and knowledgeable Thanks
Everyone I have interacted with is very friendly and always helpful. When in waiting area I have never overheard a complaint.
Customer service was exceptional. Zorro from sales team helped us and he was very helpful and responsive to find the right car.
Car not cleansed and tires not rotated. Car was not cleaned. Even though I asked for 16k service maintenance. Only oil change was done.
The process was very smooth and efficient. It was one of the easiest carbuying processes that I've experienced. I would definitely recommend this dealership to others.
Great place and the people take care of you very well! Mr. Castaneda is awesome, and made us feel very special during the process, showing us all the possibilities we had and testing all of them! I really recommend!
Even though I don't remember his name currently, it's the same man I've dealt with multiple times so I like the. consistency. But everybody I deal with and I usually deal with two or three people there they are always nice and efficient I always have a good experience there
SERVICE ON BOTH KIA VEHICLES WAS EXCEPTIONAL. ONE 2019 SORENTO 186 ,000. STILL RUNNING STRONG. NO MAJOR SERICE TO DATE ONLY OIL CHANGES, BRAKES ,TIRES BELTS PLUGS ETC. JUST HAD IT CHECKED OUT. THE 2025 TELLURIDE WAS IN FOR WARRANTY. RECAL ETC, GREAT SERVICE. INTERESTING HOW THE 2019 SORENTO NEVER HAD A NEED OF A SERVICE RECAL NOT ANY REPAIRS. EXCEPT SOFT WARE UPDATE. AND THE 2025 TELLURIDE ALREADY HAS RECALS AND ENGINE LIGHT, IT SHOWS HOW THE KIA FACTORY AND HYUNDAI ARE OFF THE MARK.FORTUNATELY I HAVE A GREAT DEALER.
He wasn't honest about the vehicle He wasn't quite honest about the vehicle. He told me the vehicle had four brand new tires. The tires was dry rotted. He told me the brakes was changed on the vehicle. The brakes are scrubbing on the front of the vehicle.
Im happy with my service and my new car we were well taken care we came from athens we are happy
Very helpful very sweet group of people here im grateful for them working with us they are the best people to get a car from we drove from athens thank u
I worked with Matt Williams and he was absolutely fantastic. I cannot say enough good things about Matt. He was extremely helpful and knowledgeable about the situation and he communicated with me throughout the entire time I had my car evaluated and fixed by Lou Sobh Kia. I have not had this good of an experience anywhere else including other dealerships that I have been to. I would give Matt 20 stars in a 1-10 scale. He is very much deserving of it. I'll be coming back to Lou Sobh Kia to work with him again in the future because ... Read More DealerRater - Jun 23, 2026
He knows who I am. He's very friendly and helpful. It's always a great service experience.
Always professional and informative relating to status of service
Always friendly and fills service order quickly...invite us to lounge. Fast check out when service is complete. We travel to Lou Sobh when we need service.
At every moment they kept me informed of how my vehicle was going, and Matt was very cordial and professional
Most of the paperwork was taken care of via email beforehand, so the pickup process was smooth and hassle free. I came in, signed the papers, and drove away. It was a hot day, but everyone was friendly and worked hard.
Amber was great. Really enjoyed working with her. FYI, Lou Sobh didn’t provide the complementary car wash, but still left a sticker in my car saying this car was cleaned courtesy of Lou Sobh, not sure what that was about. 3rd time that’s happened, just FYI your guys aren’t cleaning the cars
Service Manager, Matt Williams was very welcoming. Guest lounge was very comfortable. Service was completed in a reasonable amount of time.
Always professional, efficient and reliable. Staff is courteous and accommodating. Have good lattes and popcorn.
Fast, high quality, and friendly It's a comfortable experience. The dealership is nice and the staff is attentive
Service check-in was fast and efficient. Safety recall performed in less than one hour and vehicle was given a complimentary car wash when service was completed. Dealership has a comfortable seating area for customers who are waiting for service to be completed. Overall a great service experience.
Great customer service. Ask for Matt.
Would give it a 5 but had to ask at checkout for any coupons. Service writer did take off $10. Get home and following day I get a coupon in the mail that will be expired by the time I need to change the oil. Could be more customer friendly for sure.
My salesman and finance manager were great, five stars My only complaint: After leaving the dealership, I drove on the highway with our used 2022 Honda Pilot and it shakes when braking. The dealership note said it had the rotors done. I will be fixing them myself as I am a former break mechanic with Bridgestone. The note indicated new ones or cut to flat. They were either not changed with new ones or improperly cut on a brake lathe. Very shaky braking at speed. Had to drive faster than the test drive route to notice. I recommend making sure rotors ... Read More DealerRater - Jun 19, 2026
Efficient but could offer coupons versus wait to be asked by the customer Be more customer focused. Prices have gone up for routine maintenance. How about a senior discount!
The experience was great with no pressure just help. Everyone was friendly and knowledgeable which was refreshing.
Staff was, courteous, respectful, and accommodating. It was an all-around positive experience. J.D. was knowledgeable and efficient.
They have always been very accommodating and professional. The wait time was minimal for Service and i was kept informed during my wait.
Prompt, efficient work done with professionalism. They helped with insurance and made us feel valued as customers.
Excellent communication - transparent and concise Friendly staff who understood my purpose and worked alongside me to execute a deal
The sales experience was exceptional. Getting my vehicle was just okay with the exception they were supposed to tint the two front windows and I checked for up to 10 days to make sure everything was ready and when I picked up the vehicle the windows were not tinted as per our agreement. This is not okay because they had time and did not follow up with me even after many texts and calls.
Great service! Had an emergency flat two traffic lights away and they got me in quickly. Fixed my flat and got me back on the road within an hour even without an appointment!
Amber was very helpful from the moment I called her to the moment I arrived. Needed a last minute service before I had to make a trip and she handled it with ease and professionalism.
Have been a legacy customer since 2016. No pressure tactics. Very helpful throughout the process.
Great experience at Lou Sobh Kia with Jeff Clark! Would definitely recommend this place and Jeff!
Always kind and helpful. Was able to squeeze me in at the last minute. So pleased!
4 star
My salesman was a 5 star for sure, amazing guy, and a great help.
Giving 4 because after buying the car and driving highway speed I noticed shaking when braking. (Didn’t get up to speed enough to feel on the test drive)
The rotors are not good.
The Kia Lou Sobh used vehicle check list showed the rotors being cut flat on a lathe.
I'm a former Bridgestone brake mechanic so I'm going to order the rotors and fix this on my own, but I recommend having the shop crew properly trained on cutting rotors.
It needs a ... Read More Google - Jun 17, 2026
I always have a great experience at Lou Sobh Kia in Cummings,GA. The staff is courteous and treat each customer like their only customer.
Prompt, exceptional service is always the standard. I also love getting my car back clean.
Just bought a new KIA from Lou Sobh. Must say I was extremely impressed by Jason (sales rep), who was the reason I decided not to negotiate with the other dealerships and to close a great deal with him.
Recommendation w/reservations. Left blinker inop. Took it in once on 6/12, supposedly repaired. By Sunday 6/14 blinker was again inop. Took it back on 6/16, supposedly repaired, left service bay and blinker died again. Now it’s a headlight that needs replaced. Gone from $200 to $700+. Not very happy. Awaiting part to see if this is the problem.
My electric seat was having issues and they resolved the issue I was satisfied with my results
Really happy with the work, nice job. Efficient and easy, will go back next time
The sales experience was exceptional. Getting my vehicle was okay with the exception they were supposed to tint the two front windows and I checked for up to 10 days to make sure everything was ready and when I picked up the vehicle the windows were not tinted as per our agreement. This is not okay because they had time and did not follow up with me even after many texts and calls.
Overall very good. Zorro was knowledgeable, professional, and made the entire car-buying process smooth and stress-free. Highly recommend!
Check number of screws put back in place after oil change. Mine were not all put back resulting in damage to the underside of my car. With the dealership being an hour away from my house it was a major inconvenience to which I was offered no compensation. Poor customer service
Very satisfied with the purchase of KIA EV9. Had a great experience with the sales team. Thanks
Did the work in a timely manner and explained all work completed. Very nice and respectful
Service was outstanding!!!
Already talk about it with service manager and he says he will take care of that part on next service
Great customer service and everything was done in a reasonable time They also ran my car in the car wash afterwards which was a nice touch
I'm pleased with the dealership and have no problems with them I never have to wait to long for service
Easy to talk to Need a little more knowledge on the vehicles that are being sold
Very professional, courteous and kept me updated on my service I would highly recommend the service team to others
Great experience, excellent service Service was great and fast, i did not have an appointment , my car was fixed very fast
My car was taken back early and finished quickly. I was kept apprised of the service.
Fast and friendly service. Fast and friendly service, I will be looking to use this dealership for future services on my vehicle.
Neeed new part that was covered under my warranty. Very positive experience. Excellent service, nice people, clean dealership
Friendly staff, helpful, courteous, understanding of your issues and solving the problems, clean waiting area
Amber was very helpful and informative. She also has a great personality, and kept me updated during my time at the dealership.
Very communicative and friendly Kept me up to date on the diagnosis of my car
Always very helpful and friendly staff. Quick service - clean accommodations. Very knowledgeable staff with the right answers.
Amanda did a great job of communicating and getting my car in and out quickly
Linda was great!
Never met Matt, Chris Crosby was excellent And Carl in Finance And Joel who I first spoke to
Courtesy, professional and a quick turnaround I was met by a friendly face. He responded to my questions in a positive and polite manner.
Jason gave good advice in vehicle selection. We came in to drive a plug in hybrid but he convinced us that the regular hybrid would fit our needs better.
Confident, reliable communicative services. They always give me an opportunity to see what needs to be done and helps me decide what course of action to take.
My contact had complete knowledge of what was to take place and kept me updated during the entire process. She was very pleasant to work with.
I really enjoy working with the dealership, and I’d especially like to thank Service Manager Kevin and Service Advisor Justin—they’ve been a huge help. Whenever you have an issue, they really get it resolved. Thanks again.
They heard my problem and solve it with no hassle and respected my time. Thank you.
Customer service is friendly knowledgeable and understanding. We will keep coming back for service and to purchase.
Ken was pleasant & fast & efficient. I'm a happy customer Give Ken a Raise.
One of the BEST car I’ve ever owned 👌And a Great customer service 👍👍👍👍
I bought a Kia Sorento about a year ago and It has been one of the BEST car I ever owned 👌👌👌
Great Customer Service given from the moment I drove up. Wait time was reasonable for my appointment.
Another good experience with Chase at Lou Sobh Kia. Easy going and knowledgeable. Finance doesn’t take forever.
We ended up purchasing a Kia K5 GT Line and it was a great experience. Jeff was great! He was knowledgeable and not pushy at all. He let us take our time and once we decided to purchase, he made that experience quick and painless! I highly recommend this dealership.
Matt informed me up front that the oil change may take longer than an hour. He left someone to be responsible for my service while he was at lunch, which was good. Even with having to get an alignment, the service was pretty quick. Thanks Matt.
I'm someone who does a lot of research on vehicles, pricing, incentives, and market values before I ever step into a dealership. By the time I visit, I'm looking for a straightforward, efficient experience with minimal sales games. That's exactly what I got working with Chase.
One of the main reasons I decided to visit this dealership was because Chase reached out while I was at another dealer and told me, "Whatever numbers they're giving you, if we have a similar vehicle, I'll beat them." He stood behind that statement and made the ... Read More Google - Jun 5, 2026
Our experience was phenomenal. Jose and everyone we engaged with provided stellar customer service.
